Chaos
Ever wondered why sometimes chaos is left to thrive? Or that new processes or requirements are implemented without first walking through to see if it will be smooth for the affected people?
Sometime last year, I was in a neighbouring country. In between my arrival and departure, the airport authorities decided to implement new security procedures and passengers were advised to be at the airport 3 hours before departure. On the day of my departure, I was at the airport just under 3 hours from my ETD and I was stunned at the crowd that was there. The queue that has formed outside the terminal building was like 5 abreast, crowded and chaotic.
After joining the queue for 30 mins, it has probably moved like 5 metres and the door is still some 20 metres away. At this rate, by my calculation, I won't make it to the departure on time. I then informed an airport security person who was standing around (not really directing the crowd) that I have a plane to catch is about 2 hours and I might miss the flight as the queue is moving too slowly, and are they going to allow people who have departure in the next hour or so to move into the terminal building first. He answered in the negative. Then he added that he can bring me into the terminal building via a faster route but I'll have to pay him a fee. When I asked him how much, it was the equivalent of RM700. I ignored him and slowly inched my way forward, finally checking in with 45 mins to spare before hitting another long queue at immigration. By then, the airline officials were calling and escorting us to the front of the queue to be cleared by immigration.
Looking back at how some of our public departments operated previously, they were a hotbed for "guides" to thrive. Owing to the way the complex processes were set up, the only way one could get through the process is to pay someone to guide you through them. Thus, those departments who have simplified their processes and made it easy for the public to navigate, these "guides" have disappeared.
Thus, in my opinion, if any administration were to eliminate corruption, the first order of the day is to simplify the processes and eliminate the chaos.
Sometime last year, I was in a neighbouring country. In between my arrival and departure, the airport authorities decided to implement new security procedures and passengers were advised to be at the airport 3 hours before departure. On the day of my departure, I was at the airport just under 3 hours from my ETD and I was stunned at the crowd that was there. The queue that has formed outside the terminal building was like 5 abreast, crowded and chaotic.
After joining the queue for 30 mins, it has probably moved like 5 metres and the door is still some 20 metres away. At this rate, by my calculation, I won't make it to the departure on time. I then informed an airport security person who was standing around (not really directing the crowd) that I have a plane to catch is about 2 hours and I might miss the flight as the queue is moving too slowly, and are they going to allow people who have departure in the next hour or so to move into the terminal building first. He answered in the negative. Then he added that he can bring me into the terminal building via a faster route but I'll have to pay him a fee. When I asked him how much, it was the equivalent of RM700. I ignored him and slowly inched my way forward, finally checking in with 45 mins to spare before hitting another long queue at immigration. By then, the airline officials were calling and escorting us to the front of the queue to be cleared by immigration.
Looking back at how some of our public departments operated previously, they were a hotbed for "guides" to thrive. Owing to the way the complex processes were set up, the only way one could get through the process is to pay someone to guide you through them. Thus, those departments who have simplified their processes and made it easy for the public to navigate, these "guides" have disappeared.
Thus, in my opinion, if any administration were to eliminate corruption, the first order of the day is to simplify the processes and eliminate the chaos.
posted by Guy in the glass at 4:15 PM
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